Frequently Ask Questions

Do you ship internationally?

Yes, we do. We ship to Europe, Africa, Asia, Australia and Canada.

Where can I find the opening hours and contact information for Punch Bar stores?

For the opening hours and contact information for Punch Bar stores, please visit the contact us.

Which payment methods do you accept?

We accept the following payment methods: cash, debit cards, mobile payment Apple Pay and Google Pay and Canadian MasterCard, Visa and American Express credit cards.

Where can I have my ordered delivered?

For online orders, we offer delivery Worldwide to the address of your choosing (home, work or other). In-store deliveries are not available, at least for the time being. For details, see the Shipping policy.

What happens if the package is delivered to the wrong address?

We are committed to making every sale a responsible one. Should a product be delivered to the wrong address, we will work with the delivery company to investigate on a case by case basis. 

Do you have vegan or gluten-free edibles?

Regulations prohibit claims which reference special dietary requirements such as vegan or vegetarian. However, indicating possible allergens, gluten, or sulphites is a mandatory labelling requirement for all edible products. See nutritional label for a full list of ingredients.